Satisfaction Guarantee
15 days free return for customers in Colombia.
We want you to be more than happy with your purchase at BA Vaporizers , we want you to be delighted! If for any reason you are not 100% satisfied, you can return your purchased vaporizer, even used, and exchange it for another model, or return it for a refund or store credit, as long as you contact us within 15 days. delivery.
Why do we have this policy?
Here at VaporizadoresBA , we believe that there is no best vaporizer for everyone. Instead, we believe there is a perfect vaporizer for everyone, and we want to help you find yours. We want to provide you with the best resources we can to support you as you transition to vaping.
Even with all of these resources, we know there's nothing like trying out a vaporizer yourself. That's why we came up with this policy, giving you peace of mind in case you find that your new vaporizer isn't quite what you expected.
How does it work?
If you think you purchased a vaporizer that doesn't completely meet your expectations, we want to know and offer you the option to connect with one of our vaporization experts so we can make it right. We'll honor our 15-day Satisfaction Guarantee as long as you contact us within that time frame, so don't worry if, after a conversation with one of our experts, you still want to exchange your vaporizer or request a refund.
Simple as that!
There are no tricks here. We've gone over the details in the FAQ below, but the short version is that we'll take back any working vaporizer, even if it's been used, and exchange it for a different model or a refund using our return and warranty policy, as long as you communicate within 15 days of receipt. If it is an exchange or store credit, return shipping is free, but for refunds, return shipping will be the customer's responsibility.
Whether you're looking for advice on your purchase, troubleshooting an issue, or simply have a question you don't see answered here or in the FAQ, the button below will help connect you with someone who can help you find the answer.
I want to speak to a vaporization expert
Do you want to start your return?
No problem! Once you are ready, go ahead and click the button below to enter the return, under Subject: Returns and Warranties.
You will need to have the following information available:
- The order number of the vaporizer you wish to return.
- The email address used to place the order you wish to return.
- The serial number of your vaporizer (if you need help locating the serial number of your vaporizer, you can contact us and we will help you).
-
If your unit is faulty, you will need to upload an image showing the problem.
Please be as detailed as possible about the reasons for your return. This information will help us provide better advice to future clients and better understand their needs.
Our team will receive your request and review it in less than 24 hours.